Terms and Conditions

1. Acceptance of Terms

By accessing or using the TowThisAuto™ platform ("Service") via web browser, you agree to be bound by these Terms and Conditions. If you do not agree, do not use this Service.

2. Description of Service

TowThisAuto™ provides towing, impound management, and vehicle recovery services to Ohio residents, individuals, and businesses — including auto dealerships, service departments, body shops, repair facilities, and property owners.

3. Communications — SMS, Email & Notification Preferences

Program Name: TowThisAuto™ Operational Alerts

Program Description: TowThisAuto™ sends operational notifications — including vehicle intake confirmations, pickup scheduling, job status updates, title processing alerts, and service request confirmations — via SMS text message, email, or both, depending on your selected preference.

Communication Options: When submitting a vehicle removal request or registering for our services, you may choose to receive communications via:

• Text (SMS): Receive updates via SMS text message to your mobile phone.
• Email: Receive updates via email to the address you provide.
• Both: Receive updates via both SMS text message and email.

At least one communication method must be selected. We are required to contact you to collect required documentation and verify eligibility before a driver can be dispatched. Without a valid contact method, we cannot process or fulfill your service request.

• SMS Consent: SMS/text message communications are sent only to users who have provided express written consent by checking the SMS opt-in checkbox on our vehicle removal request form, or who have provided a phone number upon account setup as an authorized internal staff member or business administrator. Consent is obtained prior to any SMS being sent.
• Not a Condition of Service: Consent to receive SMS text messages is not a condition of purchase, service, or use of TowThisAuto™. You may elect to receive communications via email only without forfeiting any right to service.
• Message Frequency: Message frequency varies based on operational activity. You may receive multiple messages per day during active operations.
• Message & Data Rates: Standard message and data rates may apply depending on your wireless carrier plan.
• Opt-Out (SMS): You may opt out of SMS communications at any time by replying STOP to any SMS message from TowThisAuto™. Upon receipt of STOP, you will receive one final confirmation message and no further SMS messages will be sent. You may also opt out by contacting us directly at support@towthisauto.com or (330) 283-1436.
• Help (SMS): Reply HELP to any SMS message for assistance, or contact us directly using the information in Section 11 below.
• No Marketing Use: Your phone number and email address are collected solely for operational notification purposes. They are never used for marketing, promotional, or advertising purposes, and are never sold or shared with third parties for any marketing purpose.
• No Third-Party Sharing: We do not share your contact information with any third party for marketing or advertising purposes under any circumstances.
• TCPA Compliance: All SMS communications are governed by the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations. We obtain express written consent prior to sending any SMS messages and honor all opt-out requests promptly. Our SMS program is used exclusively for operational communications — not marketing or promotional messaging.
• Opt-Out Compliance: All opt-out requests received via STOP reply or direct contact will be processed immediately and honored within one business day.

4. Data and Privacy

Your use of this Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect and use data solely for operational and business purposes. We do not sell or share personal information with third parties for marketing purposes.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the platform
• Enter false or misleading vehicle or operational data
• Share your account credentials with unauthorized individuals

6. Limitation of Liability

TowThisAuto™ is provided "as is." We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to data loss or operational disruptions.

7. Governing Law & Jurisdiction

This Service is operated from the State of Ohio and is intended for use by Ohio residents and businesses only. These Terms and Conditions are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Summit County, Ohio.

8. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service, the parties agree to first attempt to resolve the matter informally by contacting us directly. If the dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration in Summit County, Ohio, in accordance with applicable Ohio law. Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction.

9. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

11. Contact

For questions about these Terms or our SMS program, please contact us:

• Business: TowThisAuto™
• Address: 1175 George Washington Blvd, Akron, OH 44312
• Email: support@towthisauto.com
• Phone: (330) 283-1436