Privacy Policy

1. Overview

This Privacy Policy describes how TowThisAuto™ ("we," "us," or "our") collects, uses, and protects information in connection with our towing and impound management platform. By using this platform, you agree to the practices described in this policy.

2. Information We Collect

• Vehicle information (VIN, year, make, model, license plate)
• Owner and lienholder contact details (name, address)
• Photos of vehicles and associated documents
• Driver and staff account information (name, email)
• Phone numbers provided for SMS notifications
• Operational data (pickup jobs, lot location, fees)

3. How We Use Your Information

• To manage and track impounded vehicles and title processing
• To coordinate pickup jobs and dispatch drivers
• To send SMS notifications to authorized staff regarding operational events
• To generate required documentation and correspondence
• To comply with applicable state and local towing regulations

4. SMS Notifications & Opt-Out

We use SMS messaging (via Twilio) to send operational notifications to authorized internal staff, business administrators, and members of the general public who request our services (such as vehicle removal or towing requests submitted through our online forms). These messages are triggered by events such as vehicle intake confirmations, pickup job assignments, job status updates, title processing alerts, and service request confirmations. Message frequency varies based on operational activity.

We do not share your phone number or any personal information with third parties for marketing purposes. Ever.

• Consent: For members of the public submitting a vehicle removal request via our online form at TowThisAuto™ Vehicle Removal Request, SMS consent is obtained by explicitly checking the "Yes, I consent to receive SMS text messages" opt-in button on that form before submission. Checking that box constitutes your express written consent to receive SMS notifications from TowThisAuto™. For authorized internal staff and business administrators, consent is obtained upon account setup and provision of a phone number for operational notifications.
• Message & Data Rates: Standard message and data rates may apply per your wireless carrier plan.
• Message Frequency: Varies based on operational activity; you may receive multiple messages per day during active operations.
• Opt-Out: Reply STOP to any SMS message to immediately unsubscribe from all future notifications. You will receive one confirmation message and no further messages will be sent.
• Help: Reply HELP to any SMS message for assistance, or contact us at support@towthisauto.com or (330) 283-1436.
• Not a Condition of Service: Consent to receive SMS text messages is not a condition of purchase or service. You may elect to receive communications via email only without forfeiting any right to service. However, at least one communication method (text or email) must be selected so we can collect required documentation and verify eligibility before dispatching a driver.
• No Marketing Use: Your phone number is collected solely for operational notification purposes and is never used for marketing or shared with third parties for any marketing purpose.

5. Data Sharing

We do not sell, rent, or share personal information — including phone numbers — with any third parties for marketing purposes.

Information may only be shared in the following limited circumstances:

• Service Providers: Trusted vendors (e.g., Twilio for SMS delivery, cloud storage providers) who assist in operating our platform and are bound by confidentiality obligations
• Legal Requirements: Law enforcement or regulatory agencies when required by applicable law
• Title & Lien Notifications: Vehicle owners and lienholders as required by state towing and title regulations

No personal data is ever sold, traded, or provided to third parties for advertising or marketing purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Photos and documents are stored securely in cloud storage with access controls.

7. Data Retention

Vehicle and operational records are retained as long as necessary to fulfill legal, regulatory, and business obligations. You may request deletion of records by contacting us.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to all requests within a reasonable timeframe.

9. TCPA Compliance

All SMS communications sent through this platform are governed by the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations. We obtain express consent prior to sending SMS messages and honor all opt-out requests promptly. Our SMS program is operated exclusively for internal operational purposes and is not used for marketing or promotional messaging. This Service is intended for use by Ohio residents and businesses only.

10. Children's Privacy & Age Requirements

In compliance with the federal Children's Online Privacy Protection Act (COPPA), this Service is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

Additionally, because our services involve vehicle titles, contracts, and legal authorizations, all users of this platform must be 18 years of age or older. Under Ohio law, a person must be at least 18 to hold a vehicle title, enter into a legally binding contract, or authorize the removal or surrender of a vehicle. By using this Service, you represent and warrant that you are at least 18 years of age. We do not knowingly provide services to individuals under 18 in connection with vehicle title, towing, or surrender transactions.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Ohio. This platform is operated from Ohio and is intended solely for use by Ohio residents and businesses. By using this platform, you consent to the jurisdiction of the state and federal courts of Summit County, Ohio for any disputes arising under this policy.

12. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to opt out of SMS notifications, please contact us:

• Business: TowThisAuto™
• Address: 1175 George Washington Blvd, Akron, OH 44312
• Email: support@towthisauto.com
• Phone: (330) 283-1436